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OUR CLIENTS
Certificates and Qualifications
No one knows what’s coming. Just that it’s your next move.
- Clarifying expectations of and from a team lead
- Overcoming typical challenges
- Dealing with setbacks
- Practical exercises
'24
- Definition of terms
- Levels of communication
- Communication models (Iceberg model, Four-Ears and Four-Beaks, Sender-Receiver model)
- Challenges in communication
- Avoiding misunderstandings
- Communication styles
'24
- Time wasters and how to deal with them
- Methods for prioritization (Eisenhower, Pomodoro, ALPEN, ABC analysis, and more)
- Constructive ways to say "no"
- Handling emails and appointments
'24
- Necessity of feedback
The 10 feedback rules
Phrases
- The WWW feedback method
- Accepting feedback
- First aid for destructive feedback]
'24
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